Learn more about Strategic Horizons LLP and the perspective of its founders Joe Pine and Jim Gilmore on the experience economy.

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Managing Change web site provides information on 1 to 1 marketing, as per Don Peppers and Martha Rogers, mass customisation (customization), as per B. Joseph Pine II, the use of the new interactive mediums, business process improvement and re-engineering, and component based development (CBD) We take a market driving, customer focussed, process enabling approach. Managing Change specialises in strategic business analysis. It is based in Hampshire, England, UK under the direction of Alan Cooper

David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He has spoken in the U.S. and Canada about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David was named a Library Journal Mover and Shaker for 2008, and writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter. David maintains a blog at http://www.davidleeking.com