IT Service Management Best Practices

The IT Infrastructure Library (ITIL) Service Management is a business-driven, holistic approach to the management of IT based on process frameworks and international standards such as ITIL® (The IT Infrastructure Library) and ISO/IEC 20000. ITIL Campus is a leading provider of accredited ITIL® training courses that form part of the new Version 3 qualifications scheme. The new qualifications scheme is a points-based system that provides a means by which students can complete a number of lifecycle and capability modules before progressing onto the ITIL Expert level.ITIL Intermediate Qualifications: The ITIL Intermediate Capability courses are specifically targeted at process owners/managers and those working directly within one or more Service Management process areas. Staff roles particularly targeted at the various capability course options are as follows: Operational Support & Analysis (OSA): Incident Managers, Problem Managers Release, Control & Validation (RCV): Change Managers/Analysis, Testing Managers Planning, Protection & Optimization (PPO): Service designers/planners/architects Service Offerings & Agreements (SOA): Service/Account Managers, Supplier Managers Each capability course requires a 90 minute complex-graded multiple-choice exam. ITIL Foundation Qualification: The ITIL Campus online Foundation course provides participants with an overview of the IT Infrastructure Library. It is intended for general staff working in IT Service Management and as a prerequisite for progressing onto higher qualification levels. At the end of the course, students sit a 1 hour, 40 question multiple choice exam which they book through an accredited exam provider such as Prometric. ITIL Awareness/Overview: An ITIL awareness course provides an ideal means of educating a broader range of staff that need to understand the principles of IT Service Management, but do not require formal certification. Our free Executive overview provides this high level understanding.Mock exams: One of the best ways to prepare for the real thing is to sit through some mocks exams. ITIL Campus offers free mock exams to the general public as well as a number of quizzes sprinkled throughout our training courses.

IT Service Management: ITIL ISO/IEC20000 COBIT Best Practice-Training,Consultancy,Implementation,Automation from Fox IT

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ITIL Training - ITIL V3 training courses and ITIL exams - improve IT service management skills and employment prospects with ITIL version3 certification/ qualifications.

The official umbrella website for OGC, TSO and APMG, providing support for all levels of portfolio, programme, project risk and service management adoption.